We are 100% dedicated to your complete satisfaction and optimal health. Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. This policy applies to the first bottle by product, by customer or credit cardholder.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE)
Once you had contacted our customer service and your case is approved by them, we will send you an email to notify you of how and when we will proceed with your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.